I CARE, Inc.
300 East Ponce de Leon Avenue
Suite 313 Decatur, Georgia 30030
404.377.2273
  • The I CARE, Inc. office hours are from 9:00 AM to 2:00 PM Monday-Friday.
  • You may make up to TWO requests per month, but they cannot be in the same week.
  • We ask that you call at least 1 full week in advance to your appointment. The more time you give us, the better chance we have of finding you a volunteer driver.
  • When you call please have the following information available; date, time, Dr.’s name, complete address with city & zip, and the phone number.
  • Please be mindful of your driver’s time. If you know you will have a long appointment or that your Doctor tends to run late, please let us know. That way we can make sure your driver has set enough time aside for your appointment.
  • Please try to make your appointments between the hours of 10:00 AM & 2:00 PM. We understand that sometimes you might need to make appointments at other times and we will do our best to accommodate you whenever possible.
  • Please do your best to keep your appointment and be sure to call the office if there are any changes to an appointment that you have already called in. When you change or cancel your appointment at the last minute, it might affect our ability to get you a new volunteer driver.
  • Please remember that the person who is driving you is volunteering their time to drive you and they are not being paid or reimbursed. If you have a concern with a volunteer, please call the I CARE, Inc. office and speak to us, and not the Volunteer. We want this to be a pleasant experience for both you and the Volunteer. Without our wonderful volunteers, we would not be able to provide our service.
  • You are responsible for all parking fees that your volunteer may incur while you are at your appointment.
  • Your volunteer is asked to take you to and from your medical appointment, only. We understand that sometimes you might have a prescription to pick up, following your appointment. While you may ask the driver if they can stop, they are under NO obligation to do so.
  • If you have any questions are concerns about any of the guidelines, please feel free to call us. We strive to help as many DeKalb County Seniors as possible. Please remember that your appointment is very important to us, but it is a request. Unfortunately, there may be sometimes that we are not able to accommodate you.